🚀 Weekly Release Notes, Jan 17, 2025

Announcements
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Welcome to the Release Notes thread! The place to keep up with the latest from the Syllable platform team.

Friday, Jan 17, 2025

Tools

  • Contacts v2.1 is now available, significantly improving the speed of contact matching.
  • Agent tools now support a specified date/time when chatting to test specific messages. You can do so using the new session variable: vars.session.test.datetime which can be set in the agent to override the current date/time.
  • All tools now support x-source and x-target, typically the caller and called ID respectively.

Console

  • Dashboards - Improved loading performance.
  • Dashboards - Trial dashboards are now available.
  • Sessions - Improved loading performance, especially when filtering.
  • Sessions - Added session duration.
  • Sessions - Enabled display of transcripts for the test chats.
  • Prompts - Duplicating a prompt now leads directly to the edit screen.
  • Prompts - “Summary” and “Hangup” tools now automatically add to every prompt upon creation.
  • Prompts - Fixed bug where “View All” button doesn’t show if a large number of agents are attached to the same prompt.
  • Prompts - Fixed bug when removing or switching agents from prompts screen.
  • Channels - You can now sort by last-updated!
  • Agent Manager - Improved loading performance of agents screen.

Conversation Manager

  • Fixed edge case handling some HTML tags.
  • Enhanced headers for external tool calls.

Channel Manager

  • Fixed a bug where organizations were not properly identified if the channel was not mapped to an agent.
  • Enhanced channel target endpoints.
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